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How zzok Handles Your Personal Information

Your privacy matters to how we run this platform. When you open an account, deposit via bKash, Nagad, or Rocket, or contact our support team, we collect only what we need to keep your account working and your transactions secure.

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zzok How zzok Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Secure Storage

Account credentials and payment records are stored with encryption. We apply access controls so only authorised internal processes can read your transaction data from bKash, Nagad, or Rocket.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep your account data while your account is open and for a defined period after closure, in line with applicable regulations. You can request deletion of non-essential data by contacting support.

Your Access Rights

You have the right to request a copy of the personal data we hold, ask us to correct errors, or raise a concern about how your data has been handled. Eligibility depends on local law.

PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat Support

Open the chat widget from your account dashboard to raise a privacy request. Our team handles data queries and can confirm what information we hold on your account.

Email Support

Send your data access or correction request to our support address. Include your registered account details so we can locate your record and respond promptly.

Account Settings

Some data — like your contact number and preferred payment method — can be reviewed and updated directly inside your account settings without contacting support.

Privacy Questions We Hear Most

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged to protect your account from unauthorised access.

Transaction data is shared only with the payment processor completing your transfer. We do not pass your bKash, Nagad, or Rocket details to advertisers or unrelated third parties.

We retain your data while your account is active and for a period after closure as required by applicable regulations. You can ask our support team for details specific to your account.

Yes. Contact our support team with your registered account details and we will provide a summary of the personal data we hold. Availability depends on your local law and eligible region.

Reach us via live chat or email support. For corrections to contact details or payment method, you can also update these directly inside your account settings without waiting for a response.

We use session cookies for login and analytics cookies to improve the lobby experience. You can adjust or block cookies through your browser settings; some features may work differently if you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.