Reference

Terms and Conditions for zzok Accounts

Before you open an account or make a deposit via bKash, Nagad, or Rocket, these terms set out what you agree to and what we commit to on our side.

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CONTACT AND HELP

Reach Us About Your Terms Query

If something in these terms is unclear — or if you want to raise a concern about your account, a transaction, or how your data is handled — our support team is available through the channels below. For wallet-related queries involving bKash, Nagad, or Rocket, have your registered number ready when you get in touch. We aim to respond to every terms-related query directly, not with a form letter.

What These Terms Cover and How They Apply

zzok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction with your zzok account — from the moment you register to each deposit, withdrawal, and session you run. By creating an account, you confirm that you meet the eligibility requirements for your region and that your use of the platform is

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permitted under your local law. We do not make claims about legal access in specific jurisdictions; that determination rests with you. Deposits processed through bKash, Nagad, and Rocket are subject to the transaction limits and processing conditions set by those payment providers alongside zzok's own deposit
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policy. Withdrawals follow a verification step where we confirm the wallet used matches your registered account details — this is a standard identity check, not a delay tactic. zzok reserves the right to suspend or close accounts where these terms are breached, including where false registration
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details are supplied, where a single person holds multiple accounts, or where activity appears inconsistent with the account's stated region. If your account is suspended, our support team will reach out to the contact details on your profile within a reasonable period to explain the next
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step.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Security, Data, and Your Account Rights

Your account data is stored with encryption at rest and in transit. We do not share your personal details or wallet information — bKash number, Nagad ID, Rocket account — with third parties outside of what is needed to process your transactions. You have the right to request a copy of the data we hold, and you can ask us to close your account and delete your records by contacting support with your registered details.

Data Retention

We retain account and transaction records for the period required by our operating obligations. After account closure, personal data is deleted on a defined schedule.

Wallet Security

Your linked bKash, Nagad, or Rocket wallet is tied to your account via a verification step. Any change to your linked wallet requires identity confirmation.

Account Access

Login uses an OTP sent to your registered number. If you lose access to that number, contact support before trying repeated logins — repeated failed attempts will trigger a hold.

Data Requests

To request your data or ask us to delete your account, email support with your account ID. We will confirm receipt and process your request within the period our policy sets.

Common Questions About These Terms

Here are the questions we get most often about account terms, eligibility, and data handling. If yours is not listed, use live chat or email and we will sort it.

Account eligibility depends on your local law and region. You are responsible for confirming that accessing zzok is permitted where you are. We do not make jurisdiction-specific legal claims.

No. These terms permit one account per person. Duplicate accounts may be closed, and any pending withdrawals held until the situation is reviewed by our support team.

Contact support before making a withdrawal. A wallet number change requires identity verification — submitting a withdrawal to an unverified number will cause it to be held pending review.

Email support with your account ID and a clear request for your data. We will confirm receipt and send your records within the timeframe our data policy sets out.

Yes. We will notify you via your registered contact when material changes are made. Continued use of your account after notification means you accept the updated terms.

We will contact you at your registered details to explain the reason. If you believe the suspension is an error, reply to that message or reach out via live chat with your account ID.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoZzok Banking InfoZzok Glossary

Terms and Conditions for zzok Accounts

Reach Us About Your Terms Query

Security, Data, and Your Account Rights

Data Retention

Wallet Security

Account Access

Data Requests

Common Questions About These Terms

01 Who can open an account on zzok?

02 Can I hold more than one zzok account?

03 What happens if my bKash or Nagad number changes?

04 How do I request a copy of my account data?

05 Can zzok change these terms after I have signed up?

06 What if my account is suspended — what do I do next?

Terms & Conditions

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